Refund policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

***Please note - custom club orders may not be returned

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gravesgolf.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Products can be returned within 45 days of purchase. Shipping costs for returning products will be at customer expense.

DVD Products: DVD purchases can be returned within 45 days for a refund of the purchase price less Shipping & Handling charges.

Training Aids / Training Kits: Items other than DVD products can be returned up to 45 days. Any refunds will be less shipping and handling charges. All returns will be subject to a 15% restocking fee regardless of condition of products returned. After 45 days from date of purchase, no refunds will be offered for training aids / kits.